LINQ has enabled utility companies around the globe to realign everyday processes with business objectives, leading to improved communication and outcomes.
Gas and C&I Operations Manager, Vector AMS
Business Analyst Team Leader, Vector AMS
“In the past, problem solving involved a couple of stints in workshop phase, a trail of stickies, then a Business Analyst spending 6+ hours on Visio. Now, we map our flow of information on LINQ, where we can visualise our current state.
Using LINQ, we mapped, rationalised and collapsed a trail of processes down from 80 steps to just 20. This saved us time and money, it streamlined our training, added efficiencies to our service offering, and improved customer service.
The platform is easy to use, and the more information we put in, the richer the impact assessment. We now know WHY we are doing what we’re doing, and how each action aligns with our business objectives.”